Support Ticket Router Powered by Jev
Route every support ticket to the right team in under 200 ms with calibrated confidence, and only escalate to a human when the model is unsure.
The problem
Support leads still triage by hand or with brittle keyword rules. LLM classifiers work but are slow, cost too much at volume and return text you must parse.
The solution
A Zendesk/Intercom app that sends each new ticket to Jev with typed questions (team, urgency, sentiment) and auto-assigns when confidence is above a threshold the admin sets.
Why now
Jev launched in September 2026 with 70-500 ms latency and about $0.04 per million input tokens. Decision models make routing cheap enough to run on every message.
Who pays
SaaS support teams handling 2,000+ tickets a month on Zendesk, Intercom or Help Scout
Market size
$4.2B (estimated addressable market)
Build plan
PROTech stack & AI models
- Jev for typed routing decisions
- Claude Haiku 4.5 for one-line ticket summaries
- Next.js + Postgres
- Zendesk and Intercom APIs
MVP scope (ship in 2-4 weeks)
- One-click Zendesk install
- Confidence threshold slider per queue
- Misroute feedback button that builds an eval set
- Weekly accuracy report
Pricing model
$99/mo up to 5k tickets, $299/mo up to 30k, usage-based above.
First customers & go-to-market
- List on the Zendesk and Intercom marketplaces
- Post a public before/after misroute benchmark
- Cold DM support leads who complain about triage on LinkedIn