AI Refund Decision Engine for Shopify Stores
Approve, deny or escalate refund requests automatically using order history and policy rules, with a confidence score on every decision.
The problem
Refund requests eat hours of agent time and decisions are inconsistent, so stores either leak money or anger good customers.
The solution
A Shopify app that feeds the request, order history and written refund policy into a decision model and returns approve, partial or escalate with the reason code.
Why now
Typed decision models such as Jev and Strands Decider make per-request decisions cheap and auditable, which LLM chat outputs never were.
Who pays
Shopify stores doing $1M-$20M a year with a 2-10 person support team
Market size
$1.8B (estimated addressable market)
Build plan
PROTech stack & AI models
MVP scope (ship in 2-4 weeks)
Pricing model
First customers & go-to-market
Copy-paste prompt to start building
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Everything you need to start building AI Refund Decision Engine for Shopify Stores this week.
- Exact stack and which AI model to use
- MVP feature list you can ship in weeks
- Pricing and first-customer playbook
- Ready-to-use Claude prompt